Thank you for shopping with The Party Block. If you have any questions or comments about our site or products, please send email to email@example.com.
Orders placed are processed immediately. Check your order carefully before submitting your order.
Ordered personalized items are not cancellable, returnable, changeable or refundable.
ORDER CHANGES: Generally we cannot make order changes once your order is submitted. However, occasionally we can "catch" it. If you wish to make a change, please immediately email us at firstname.lastname@example.org with URGENT posted as subject. Changes/cancellations requested are not guaranteed, however we will try our best to make the change if possible.
Shipping address for returns via US MAIL or UPS:
Please email us for an Return Authorization Number and for the address which to mail your item back to as we have several shipping locations where your item may have shipped from. Items usually need to be shipped back to the address on the box.
In some instances we will send UPS to pick up your email@example.com
QUESTIONS CALL: 1-800-581-8256
WE DO NOT ACCEPT TELEPHONE OR MAIL ORDERS AT THIS TIME
Is my personal information secure?
We process all orders through the Yahoo! Secure Server, which utilizes the highest state-of-the-art industry standard Secure Socket Layer (SSL) encryption technology to protect all personal information for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Millions of online orders are processed safely through the Yahoo! Secure Server every year. What this means is that our customers can buy with confidence knowing that their credit card information is EXTREMELY safe and protected by the highest level of technology available.
The Party Block only ships to the United States, Alaska, Hawaii.
Please provide a street address for shipping, as UPS will not deliver to PO Boxes. If you provide a PO BOX - your order will ship US MAIL without a tracking number - if the package does not arrive The Party Block is not responsible for the shipment. Any redo's will be at the customers cost.
All orders are shipped via one of the following: UPS/Airborne/Federal Express or US Mail for Address labels. In stock items usually ship out within 2-3 business days. Production days are counted M-F. Occasionally an item may be on back order and will ship as soon as it comes in. Shipping days are counted as M-F.
EXPRESS SHIPPING / HANDLING
If you would like express delivery and processing, select UPS 3 Day as your shipping method. If your item is in stock, your items will ship within approx. 48-72 hours (business days). However, during the Holiday Period of December 18 thru 31st, we will be accepting express orders but do not guarantee timely delivery. Holiday Hour production days on many personalized items will be curtailed until the first week of January. UPS shipping days are M-F.
ANYTHING ORDERED and to be returned must be return to us with 30 days for date order was placed.
WEDDING INVITATION SAMPLES/ENVELOPES - We do not accept returns for wedding invitation samples and envelopes.
BLANK INVITATION STOCK - Is not returnable.
PRODUCTS that have minimums: Returns on non personalized items that have a minimum purchase quantity - must be returned at the minimum quantity.
Personalized items are not returnable. We will replace personalized items that were misprinted in error on our part.
If you receive the wrong item, please email us at firstname.lastname@example.org and let us know! Please include your name and order number. We will have UPS come pick up the incorrect item and have the correct item sent to you immediately.
DAMAGED GOODS / SHORTAGES:
We guarantee all of our products. If you should recieve damaged goods they will be replaced by the manufacturer. Please send us an email with your order number explaining the damage. We will send UPS to pick up the damaged product and send a replacement. NOTE: All shortage and damage claims must be reported within 10 days of receiving the merchandise via EMAIL: email@example.com
Please email us at: partyblock@Yahoo.com for an ROA(Return Authorization Number). Item must be received back to us within 30 days of order placed date. You can return any (except food items) non-personalized product in new condition and new packaging for a full refund. Please enclose a copy of your packing slip along with the product and ship back to us UPS or insured Parcel Post. Please note that we can refund shipping costs only if the return is a result of our error.
If you do not have your packing slip still, write your name, number and address, order number on a piece of paper and include it in the box. Mail to the address above. We do not accept returns on food/edible items such as Candy, Cookies, Chocolates etc.
GIFT WRAPPING / GIFT MESSAGES
We do not offer gift wrapping or gift notes at this time.
The Party Block Wedding Mall does not share or sell our customer information with/to any other companies.
QUESTIONS CALL: 1-800-581-8256
SHIPPING and HANDLING FEES
BASE RATES (GROUND)
Party Block Wedding Supply Store
Based on ORDER TOTAL, not weight:
0 - 5.00: $0.00
5.01 - 21.00: $8.95
21.01 - 75.00: $9.95
75.01 - 100.00: $11.95
100.01 - 124.99: $12.95
125.00 - 499.00: $18.95
500.00 - 699.00: $24.95
700.00 - 999.00 $34.95
1000.00 - 5000.00: $59.95
3DAY: Add $7.00 to base rates.
Additional shipping for, Alaska and Hawaii
NOTE: Wedding invitations are ordered off of separate websites in which the shipping is based on weight of your order.
ORDER CANCELLATIONS: The Party Block reserves the right to cancel any order that it feels is suspect(reasons including: Int'l Credit Cards, PO Boxes Addresses),not deliverable in the time frame the customer requests for any reason. If we feel we cannot meet your stated "NEED BY DATE" order will be cancelled.
All order shipped to states outside of Texas Pay NO Sales Tax. Orders shipped to Texas are taxed at 8.25%.
CANADA SHIPMENTS: Brokerage fees are paid in Canada by customer for $0-20$ it is free for $20-$200 is $10. The customs fees increase with the dollar amount of the order. Customer is responsible for the duty and taxes as well. Please allow for an extra time for deliveries.